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Andean Peru Treks

Claim Book

Register a complaint or claim online. Our team will review your request and respond within the timeframe established by Peruvian regulations.
Virtual Complaints Book

Complaint or Claim Form

Complete the required information. Fields marked with an asterisk (*) are required.

ProviderAndean Peru Treks E.I.R.L.
RUC20602808794
Fiscal addressCalle Garcilaso N° 265 Of 7, Cusco
Book codeMPT-CUSCO-WEB
01

Identificacion del consumidor

Informacion del consumidor que registra esta solicitud.

02

Identificacion del producto o servicio

Informacion sobre la compra o el servicio relacionado.

Tipo *
03

Claim or complaint details and consumer request

Describe what happened and the specific solution you request.

Tipo de registro *
04

Provider observations and actions

This section is reserved for the provider and will be completed when the record is reviewed.

Observations and actions takenPending provider review
Response communication datePending
Representante del proveedor / firmaPending
05

Consumer declaration

Your confirmation works as the signature mechanism for this virtual Complaints Book.

Security verification5 + 7 = ?

Submitting a claim does not prevent the consumer from using other dispute-resolution mechanisms and is not a prerequisite for filing a complaint with INDECOPI.

The provider must respond to the claim or complaint within a maximum non-extendable period of fifteen (15) business days.